Frequently Asked Questions
Everything you need to know about your ZOEVA beauty experience.
What is the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can use this link to monitor your shipment's progress in real-time.
Are ZOEVA products cruelty-free?
Yes, ZOEVA is a 100% cruelty-free brand. We do not test our products or ingredients on animals, nor do we commission third parties to do so on our behalf.
Which payment methods do you accept?
We accept a variety of payment methods including major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and Sofort.
How do I clean my ZOEVA makeup brushes?
To maintain the longevity of your brushes, we recommend cleaning them regularly with a mild brush cleanser or gentle soap. Gently swirl the bristles in lukewarm water, rinse thoroughly, and lay them flat to dry.
What is your return policy?
You can return unused and unopened products within 14 days of receipt. Please ensure the items are in their original packaging to qualify for a full refund.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.